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FAQ Page

balcony press

FAQs

It's possible you'll find the answer to your question here. But if not, please contact us directly and we'll get back to you asap!

Ordering

Please note that all orders are placed through Amazon.com and shipping is fulfilled by Balcony Press.

Shipping

Standard shipping rates are $5 per book and are shipped via UPS to US destinations. Please note a street address is required, we cannot ship to PO Boxes. Should you need your item expressed, please feel free to contact us directly at 626.460.8339.

Special rates apply to large folios.

International Shipping

Special rates apply to international shipping. Recipients of international orders are responsible for ALL duties, taxes, and brokerage fees upon delivery. Customs may hold packages, which is out of our hands.

Balcony Press is not responsible for any packages lost or damaged while in transit to a destination outside of the United States.

Holiday Orders

To guarantee that your holiday order arrives on time, online orders must be placed no later than 12/10/19. For orders placed after 12/10/19 please call Balcony Press directly at 626.460.8339 and we will make every effort to get your item to you. Custom gift wrapping is available upon request.

Alternate Ordering Options

If for any reason you would prefer to order directly from us, please contact us at 626.460.8339 or by email at contact@balconypress.com. We will do our utmost to provide alternate ordering and shipping options.

Return Policy

Balcony Press is happy to accept returns on items that were ordered and shipped directly from Balcony Press. And if items are unopened (when applicable) and/or in new condition a refund for the total cost of the original purchase will be made. Returns must be initiated within 10 days of original purchase date.

Please note that items purchased and fulfilled through Amazon or any other 3rd party location will need to go through those online stores/brick-and-mortar stores return or refund procedures.

Thank you for understanding.

Do any local bookstores carry Balcony Press titles?

A few selected independent bookstores do offer Balcony Press titles. Please call ahead to confirm that they have what you are looking for. If the title is unavailable, the bookstore should be able to order the item for you.

Press inquiries

Book reviewers may request press releases, book excerpts and images by contacting us at 626.460.8339.

Privacy Policy

At Balcony Press, we keep your information in the strictest confidence. We would never give, sell or trade your information. When you make a purchase with Balcony Press, you will have the option to be added to our mailing list. You will receive emails updating you on new books, sales and events. If you’d rather not hear from us, please click the ‘unsubscribe’ link at the bottom of any email you receive from us. We will immediately remove you from our mailing list.

When you visit Balcony Press, cookies (or similar technologies) are used to help us improve your shopping experience and to monitor pages of our website for the purpose of reporting traffic and other statistics. Any information we gather this way will be used to enhance and personalize your experience, provide custom, personalized content, diagnose problems and maintain security. Unless you have adjusted your settings to refuse cookies, our system will use cookies when you are browsing and shopping on our website. These techniques do not collect personal information such as your name, email address, postal address or telephone numbers. You can visit this page (http://www.networkadvertising.org/choices/) to opt out of targeted advertising. You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. By using the Balcony Press website, you are accepting the terms and conditions of our policies. If you have any questions or concerns please contact us for more information.

Thank you!

812 Fremont, Suite 205, South Pasadena, CA 91030 626.460.8339 contact@balconypress.com
Orders can be placed online or by calling Balcony Press directly.